Frequently Asked Questions
Who is behind WPLift Support
Wplift is operated by Kooc Media Ltd. A UK-based internet company which operates a number of different websites, including the popular blog about WordPress WPLift.com which has been providing WordPress help & tutorials since 2010 and ThemeFurnace which is our premium WordPress Theme shop.
What does “unlimited small jobs” actually mean ?
WPlift support provides unlimited small jobs for your WordPress site each month, we class a small job as a task that can be completed in 30 minutes or under. Typically things like, theme or plugin installations, small tweaks to your site such as updating colors or fonts, resolving plugin clashes, adding new plugins, configuring a slider and so on.
What is your typical response time ?
We aim to solve support tickets the same day in 6 hours or less. We work normal business hours monday to friday and also monitor support requests at the weekend for urgent tickets. We are adding staff in different timezones as we aim to cover 24/7 support for all timezones eventually.
Do you provide monthly reports ?
Yes, at the end of each month we will email you a report containing details of any WordPress core, theme or plugin updates along with other important information related to your website.
What if I require larger work done ?
If you have a specific project or job that is larger in scope we can provide a custom quote for you outlining the number of hours to complete and estimated cost. We are able to provide all design / development work in relation to WordPress.
How many sites are included?
Each support plan is for one website, you can signup multiple times and add as many websites as you like.
Do you include Site Migrations?
We include one free site migration with our Enterprise plan to a new host of your choice. Site migrations are charged at $99 for other plans.
How does the Free Hosting Work?
We provide you with a coupon code for InmotionHosting which will let you signup for one year free hosting with a free domain name and $300 advertising credits on their Launch hosting plan.
What is ThemeFurnace?
ThemeFurnace is our premium WordPress theme shop, you will receive a free developer plan for one year worth $99 which includes 17 WordPress themes.
Can I signup for just one month ?
Yes, our plans are billed monthly so you can signup for one month of support and end your plan at any time.
I have more questions!
We would love to hear from you, just get in touch via our contact page and we can discuss your requirements in more detail.